Contact Us

Do you have questions, feedback, or want to send us some love? We’d love to hear from you!

Based in our Los Angeles headquarters, our dedicated Customer Care Team is here to help. You can reach us by calling 1 (516) 484-6996, or by emailing help@thenorthwest.com.

We typically answer emails within 24 hours, excluding weekends and holidays. If you have a question about an order you placed, please include your order number in the email. In the meantime, please check our FAQ to see if your query is listed there.